Start at the provider’s own sign-in page
Type the provider’s known address yourself or follow a verified official help link. Select its forgotten-password option and enter the exact mailbox address. A misspelled address can look like a missing account.
Work through the offered recovery options
- Use a recovery phone, recovery email or other method already registered to the account.
- Enter verification codes yourself. Do not read them to a caller or send them in a support email.
- If the old recovery method is unavailable, use the provider’s alternative recovery flow.
- After access is restored, review recovery details, signed-in devices, forwarding and mailbox filters.
When the website works but an app does not
This may be an app-authorization issue rather than a forgotten password. Check whether the app needs OAuth, an app password or a provider-specific secure mail key before resetting the main password again.
A provider may limit recovery options or decline a request. No independent service can override that decision.
Explore provider-specific guides for official configuration references.