Write down four things
- The provider and address ending, without publishing the full address unnecessarily.
- The device, operating system, email app and app version.
- The exact error and when the problem began.
- Whether official webmail can sign in, receive and send.
Choose the right support route
Account ownership, recovery decisions, subscriptions and provider billing belong with the original provider. App setup, folder mapping and general device troubleshooting may be suitable for independent assistance.
Protect your information
Remove passwords, recovery codes, message content and unnecessary personal information from screenshots. Never send a full mailbox export for an initial diagnostic question.
Explain changes made just before the issue began, such as an app update, a password change or a completed mailbox migration. Ask for the proposed scope and any fee before agreeing to further work.
Explore provider-specific guides for official configuration references.